Taking the lead management requirements casually is a big mistake, which is usually made by marketers as well as by the demand generation vendors. Marketers today, take complete control of their buying processes with the help of social media, online search and various other online tools. There is a need to divert the mind set of marketers from ‘lead generation’ to ‘lead management’. Doing this will surely unlock the gates for serious growth in revenue.
The two most important components of a lead management solution are:
- Lead Nurturing: This helps in educating the buyers about the space and also ensuring them that your company understand their problems and also have correct solution for the same.
- Lead Scoring: This enables you to decide whether it is a right time to pass leads to the sales team or not. It also helps in deciding when to keep leads in marketing for further nurturing campaigns.
For achieving full benefits of lead management a business requires more than lead nurturing and scoring. Though, they are necessary, but not sufficient for developing a complete solution. Lead nurturing and scoring doesn’t automate the key interfaces to and from marketing as well as sales, which are necessary for the growth of the company.
Here, we are mentioning top five lead management practices that will take your business beyond lead nurturing and scoring. These practices not only drive good revenue but also prove to be a complete marketing automation solution for supporting the process.
Spread your marketing network so that customers can search you easily. Lay focus on best practices and thought leadership so that the prospects can reach your site and hold on to it. It should be assured that the landing pages of the website are optimized. With this you can increase the chances of transforming traffic into prospects.
Build prospect profiles
Develop a well managed lead database for managing and storing your leads. Collection of information from prospects and maintaining their profile as per their preferences, behavior and interest will assist you in targeting them easily.
Automate lead handoffs
Whenever a lead becomes sales ready, it’s better to get it to the right sales channel with negligible impact to the current processes and workflows of the sales team. Also, send alert to the sales team representative as per the set process. Don’t try to perform these typical steps manually. By automating these processes with the lead management workflows you can maintain pace with the lead volumes.
Provide insight of sales lead
Your work doesn’t end just by alerting sale representative about the new lead. You should also provide complete history and insight about the things, which attracted that person to be your lead. Once you engage the prospect in opportunity, try and continue to provide them information that enhances the chances of sales. Human conversation plays an equally important part in dialogue with prospects.
Recycle leads are also necessary
Ensure that your sales representatives are capable enough to recycle leads. They must have an idea about the precise timeframe by which that lead will come back to them for future sales generation.
While you evaluate your marketing automation program, make sure that all the work processes and workflows are taken into account, which are required for managing leads. If you are following all the above mention steps efficiently then you can not only keep your sales team happy but also generate a brand image in the market.